Refund policy

Upon receiving your order, please check that the contents are correct and that the products are free from damage or defects.

We take great care to ensure the quality of our products. However, if your item arrives damaged, soiled, defective, or different from what you ordered, please contact us through our contact form within seven days of receiving your order.

After reviewing your inquiry, we will send you a replacement at our expense, including shipping costs. To confirm the condition of the product, we may ask you to provide photographs showing the defective or damaged area as well as the entire product.

Except in cases where a product is defective, we do not accept returns or exchanges due to customer preference or other customer-related reasons. Thank you for your understanding.

The following items and circumstances are not eligible for returns or exchanges:

• Returns or exchanges due to customer preference, such as differences in expectations regarding appearance, size, or color
• Items for which more than seven days have passed since delivery
• Items that have been used
• Items that have been damaged or soiled after delivery due to the customer’s handling
• Items with missing or damaged packaging or accessories
• Items without proof of purchase

If there is an issue with the product, we will cover the shipping costs associated with providing a replacement.

If you have any questions, please contact us through our contact form.

Exceptions / Non-Returnable Items

We regret that we are unable to provide replacements for sale items.