Shipping policy

Shipping Policy

Shipping Destinations

We ship within Japan and to selected international destinations. Available shipping destinations can be confirmed during checkout when entering your shipping address.

Shipping Time

In-stock items are generally shipped within seven business days after your order is confirmed.

We do not process or ship orders on weekends, Japanese public holidays, during the New Year holiday period, or on other company holidays.

For pre-order items, made-to-order items, and out-of-stock items, please refer to the estimated shipping schedule provided on each product page.

Shipping Methods

Orders are shipped using a shipping method selected by us based on the destination, products, and details of your order. We are unable to accommodate requests for specific shipping carriers.

Shipping Fees

Shipping fees are calculated based on the destination and details of your order and will be displayed during checkout.

For international orders, shipping fees vary depending on the destination country or region.

International Shipping

For international orders, customs duties, import taxes (including VAT), customs clearance fees, and other charges may apply depending on the destination country or region. These costs are the responsibility of the customer.

Shipping fees, shipping methods, and available shipping destinations may change without prior notice due to global circumstances, customs conditions, carrier policies, or other factors beyond our control.

Estimated Delivery Times

Delivery times after shipment vary depending on the destination and shipping conditions. Delivery may take longer than usual due to weather conditions, transportation disruptions, customs procedures, carrier delays, or other circumstances.

Shipping Addresses

Please ensure that your shipping address is entered correctly when placing your order. If an order is returned to us due to an incorrect or incomplete address, prolonged absence, refusal to accept delivery, or other circumstances attributable to the customer, the customer will be responsible for any additional shipping costs required for reshipment.

Damaged, Defective, or Incorrect Items

Upon receiving your order, please check that the contents are correct and that the products are free from damage or defects.

If your item arrives damaged, defective, or incorrect, please contact us through our contact form within seven days of receiving your order. After reviewing your inquiry, we will provide a replacement or refund, as appropriate.

For more information, please refer to our “Product Issues and Returns” policy.

Lost Packages and Delivery Issues

In some cases, we may not be responsible for loss, theft, or other issues that occur after an order has been marked as delivered.

If you believe your package has been lost in transit, significantly delayed, or affected by another shipping issue, please contact us through our contact form.